Coaching Practices

Overview

In order for coaching to be most effective, it’s important that there is strong culture of coaching and accountability which you will learn how to incorporate into your one-on-one meetings in this course. We’ll discuss strategies in coaching great employees who are highly motivated, consistent performers, and poor performers. We’ll explore specific tools, such as a coaching agenda, you can employ immediately in your coaching conversations. You will learn how to use the "Coaching Algebra" technique in typical performance scenarios managers encounter. Finally, you’ll walk away from this course with some concrete strategies on how to coach other coach-managers. If you are ready to begin creating a coaching practice within your own organization, please join us in this course!

Syllabus

Course Overview & How to Create a Culture of Coaching and Accountability

In this first module, you will reflect on all of the key elements of the coaching process we've talked about thus far in the specialization - mission, purpose, vision, accountability, key performance indicators, and expectations. After completing this module, you should be able to describe techniques for coaching different types of employees, and be able to start establishing an effective coaching practice that will work for you and all the employees that make up your team.

Designing a 1:1 Coaching Practice for Those You Lead

This module is an invitation to think about how you manage your face-to-face or one-on-one time with the employees you manage. We'll discuss the importance of having 1:1 meetings as well as ensuring consistency in your coaching with all of the employees you supervise by creating a coaching agenda. By the end of this module, you should be able to explain the importance of KPIs and goals in coaching practices, create a coaching agenda, and use common and effective coaching tools when having conversations with those you supervise.

Applying Coaching Algebra to Typical Performance Scenarios

This module will discuss how to handle performance scenarios that all managers will likely deal with when coaching employees. After completing this module, you will be able to apply Coaching Algebra to diagnose the performance gap, describe some basic techniques when having the conversations, and apply either tactical or developmental accountability coaching for each of the common situations listed below.

Coaching Managers & Building a Coaching Culture

In this final module, you will bring together everything you’ve learned across the specialization to elevate your coaching impact at the organizational level. You’ll explore how to coach managers who are responsible for leading and developing others, and learn strategies for building a culture of coaching and accountability across your team or department. You’ll then apply these insights to design your own coaching practice and agenda—an essential foundation for consistent, effective coaching conversations. By the end of this module, you will be able to coach managers more confidently, support them in strengthening the performance of their teams, and establish a coaching system that reinforces growth, clarity, and accountability at all levels of your organization.