Setting Expectations & Assessing Performance Issues

Overview

If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach. We look forward to you joining us as we explore these essential coaching topics!

Syllabus

Course Overview & Designing Performance Expectations

This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.

Key Performance Indicators and Accountability

We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.

Diagnosing and Addressing Performance Gaps

In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.

Defining Your Coaching Philosophy

In this final module, you will bring together everything from Courses 1 and 2 to define your personal coaching philosophy. You’ll reflect on the purpose behind your coaching, clarify what coaching means to you, and create a concise mission or purpose statement for your team. You’ll also identify key performance indicators (KPIs) for roles within your organization to support clarity and accountability. By the end of the module, you will have a clear, practical framework for how you lead, coach, and set expectations.