IT Support Essentials

Begin your IT career. Gain hands-on skills in hardware, software, and customer service while preparing for the Cisco CCST IT Support certification.

IT Support Essentials Introduction
Module 1: Customer Service in IT Support
Customer Service in IT Support Hands-on Labs
Module 2: Processes and Tools for Troubleshooting
Introduction to Troubleshooting Hands-on Labs
Module 3: Troubleshooting the Windows Operating System
Troubleshooting the Windows Operating System Hands-on Labs
Module 4: Troubleshooting Linux and macOS
Troubleshooting Linux and MacOS Hands-on Labs
Module 5: Troubleshooting Mobile Devices and Applications
Troubleshooting Mobile Devices and Applications Hands-on Labs
Module 6: Troubleshooting Common Services and Peripheral Connectivity Issues
Troubleshooting Common Services and Peripheral Connectivity Issues Hands-on Labs
Module 7: Troubleshooting Common Network Connectivity Issues
Troubleshooting Common Network Connectivity Issues Hands-on Labs
Module 8: Troubleshooting Common Security Issues
Troubleshooting Common Security Issues Hands-on Labs
Module 9: Troubleshooting Common Hardware Issues
Troubleshooting Common Hardware Issues Hands-on Labs
Module 10: Common Hardware Upgrades
Common Hardware Upgrades Hands-on Labs
IT Support Essentials Course Final Exam