This course was developed by members of AWS Technical Field Communities (TFC), an AWS community of technical experts. The content is intended to complement our standard training curriculum and augment your AWS learning journey. We are aware some courses have accessibility limitations and are working to address. If you require accommodation, please contact AWS Training and Certification Customer Support. In this course, you’ll learn how to design, build, and deploy Claude-powered agents using Amazon Bedrock. You’ll explore how agents differ from chatbots, how to configure action groups and knowledge bases, and how to apply safety controls like guardrails and redaction. You’ll then apply these skills to real-world customer support workflows by integrating Amazon Connect and Amazon Lex V2, implementing features such as parallel actions, session memory, and RAG best practices for reliable, scalable, and compliant automation.
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