With Amazon Connect you can stream real-time contact center data for building custom business solutions. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect data streaming. You will explore design considerations and implementation scenarios with streaming data using Amazon Kinesis Data Streams and Amazon Data Firehose.
- Course level: Intermediate
- Duration: 50 minutes
Activities
This course includes interactions, code snippets, and assessments.
Course objectives
In this course, you will learn to do the following:
- Recognize concepts and terminology related to Amazon Connect data streaming.
- Identify streaming patterns and use cases.
- Recognize data writing and transformation options.
- Recall data streaming security considerations.
Intended audience
This course is intended for contact center professionals, including those in roles such as the following:
- Contact center engineer
- Amazon Connect developer
- Implementation consultant
Prerequisites
None
Course outline
Section 1: Amazon Connect Data Streaming
- Introduction to Amazon Connect data streaming
- Data Streaming Design Considerations
- Processing Amazon Connect data streams
Section 2: Conclusion
- Summary
Section 3: Knowledge Check Questions
- Knowledge Check
Section 4: Getting Help
- Learn More
- Contact Us
