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With Amazon Connect, organizations can build custom agent applications tailored to their specific requirements. In this course, you will learn the benefits, typical use cases, and core concepts of building a Custom Contact Control Panel (CCP). You will explore real-world implementation scenarios and identify the key considerations to provide a consistent experience to your agents.
- Course level: Fundamentals
- Duration: 50 minutes
Activities
Course objectives
In this course, you will learn to:
- Identify the purpose and key concepts of Amazon Connect Streams API.
- Recognize the benefits of using Amazon Connect Streams API.
- Recognize the functionality of Amazon Connect Streams API.
- Explore user authentication while reviewing debugging and logging mechanisms.
Intended Audience:
This course is intended for:
- Contact center professionals, including those in roles such as contact center engineers, Amazon Connect developers, or implementation consultants.
Prerequisites
We recommend that attendees of this course have:
- Completed the Amazon Connect Agent Applications Fundamentals course.
- Completed the Amazon Connect Chat and Messaging Fundamentals course.
Course outline
- Section 1: Amazon Connect Streams API Fundamentals
- Introduction to the Amazon Connect Streams API
- Streams Functionality
- Considerations and Best Practices
- Section 2: Conclusion
- Summary:
- Section 3: Knowledge Check Questionsn
- Knowledge Check
- Section 4: Conclusion
- Learn More
- Contact Us
