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Course description
Airports are complex ecosystems with sophisticated operations that ensure a smooth travel experience for passengers. This course will provide participants with a comprehensive understanding of the many aspects required in the processing of passengers transiting through an airport.
The operational areas covered apply to all airports, the difference being, the scale of the operation which will be commensurate to the number of passengers and aircraft movements.
The course will also cover the legislation that airports must adhere to with particular emphasis on safety management.
Learning outcomes
At the end of this course, participants will be able to:
- Be aware of the interaction between the airport operator and the stakeholders
- Understand the legislation which airports and stakeholders must adhere to
- Understand the flow process that will safely allow passengers either leaving by aircraft or by transport to use the airport facilities
- Have a significant appreciation of the various departments and how decision making can affect processes
Who should attend
- Airport Information Specialist
- Airport Operations Agent
- Airport Security Compliance Specialist
- Air Traffic Controller
- Senior management with a non-aviation background
- Airport management given additional responsibilities
- Professionals interested in an airport/aviation job
