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Human Factor Topics in Safety Investigations

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Overview

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Basic understanding of Human Factor elements will help a safety investigator to search for relevant information and analyze the circumstances in which human behavior has influenced the outcome of an event.

Syllabus

Automation

  • History
  • Assumptions
  • Automation versus workload
  • Automation surprises
  • Associated human errors

Bad Apple Theory

  • Overview
  • Reactions & reasons

Communication

  • Elements and composition
  • One-way, two-way communication
  • Communication barriers
  • Communication model
  • Conflict recognition and tools for better communication

Decision Making

  • Types of decisions
  • Situational awareness & courses of action
  • Process and reasons for errors
  • Barriers
  • Tools for better decision making

Fatigue

  • What is fatigue and how to recognize it
  • Circadian rhythm
  • Fatigue causes & key management principles
  • Shift work key risks and case study

Final Exam

  • Test your knowledge

Course Conclusions

  • Final conclusions

Course Introduction

  • Introduction

Just Culture

  • Just Culture process
  • Just Culture process example

Leadership

  • Attributes
  • Communication
  • Styles & desirable characteristics

Situational Awareness

  • Definition
  • Process
  • Loss of situational awareness and the clues
  • How to maintain situational awareness
  • Barriers
  • Application to investigation reports

Stress

  • What is stress
  • Types of stress
  • Sources of stress
  • General adaptation syndrome
  • Stress symptoms and case study

Workload

  • Description
  • Relationship between performance, workload & stress
  • High workload indicators

Taught by

Deborah Lawrie

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