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40:41 AI as a force multiplier, not a replacement
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Classroom Contents
Building Glean and the Future of Enterprise AI
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- 1 0:00 Intro
- 2 01:00 What Glean is and how it works
- 3 02:39 Starting Glean before the LLM boom
- 4 04:10 Using transformers early in enterprise search
- 5 06:48 Semantic search vs. generative answers
- 6 08:13 When to fine-tune vs. use out-of-box models
- 7 12:38 The value of small, purpose-trained models
- 8 13:04 Enterprise security and embedding risks
- 9 16:31 Lessons from Rubrik and starting Glean
- 10 19:31 The contrarian bet on enterprise search
- 11 22:57 Culture and lessons learned from Google
- 12 25:13 Everyone will have their own AI-powered "team"
- 13 28:43 Using AI to keep documentation evergreen
- 14 31:22 AI-generated churn and risk analysis
- 15 33:55 Measuring model improvement with golden sets
- 16 36:05 Suppressing hallucinations with citations
- 17 39:22 Agents that can ping humans for help
- 18 40:41 AI as a force multiplier, not a replacement
- 19 42:26 The enduring value of hard work
