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11:14 Blind Spots in CX: Humanity, Empathy and Design
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Classroom Contents
AI Agents, Machine Customers and the Future of Customer Experience
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- 1 00:00 Intro
- 2 00:34 What CEOs Misunderstand About Customer Expectations
- 3 02:14 Price Sensitivity and Customer Pushback
- 4 03:30 Machine Customers Defined
- 5 04:54 How AI Agents Are Already Influencing Buying
- 6 09:08 Human-Machine Relationships
- 7 10:22 The Emotional Impact of AI Adoption
- 8 11:14 Blind Spots in CX: Humanity, Empathy and Design
- 9 17:30 Voice of the Customer and High-Growth Companies
- 10 20:00 Final Advice: Balance Technology and Human Connection
