Conflict Resolution Courses

Coursera

Advanced Negotiation and Conflict Resolution for Leaders

Master interest-based bargaining, stakeholder mapping, and mediation techniques to turn multi-party disputes into sustainable agreements, using case studies and a practical leadership toolkit.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Conflict resolution for Leaders

Manage workplace conflict as a leader: apply SBI, Pendleton and DESC feedback frameworks, prepare interest-based negotiations, and lead difficult conversations under pressure.

• Coursera
• 3 weeks, 3 hours a week
• Self-Paced
• Paid Course

Coursera

Nursing Leadership: Conflict Resolution & Problem-Solving

Lead nursing teams through conflict using DESC scripts, SBAR handoffs, root cause analysis, mediation, and structured debriefs that rebuild trust after high-pressure clinical tensions.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Constructive Conversations Techniques for Conflict Resolution (Live Online)

Build the skills to turn conflict into collaboration through proven methods for working through tough conversations.

• CourseHorse
• 2 hours
• Self-Paced
• $159.00

Constructive Conflict Resolution (Live Online)

Recognize conflict styles and learn to understand, manage, and resolve workplace conflict constructively.

• CourseHorse
• 15 hours
• Self-Paced
• $1,049.00

Career Certificate

Leadership 101:Communication,Conflict resolution&Negotiation

Build leadership influence skills: communicate ideas clearly, manage workplace disagreements constructively, and negotiate balanced outcomes across three linked courses.

• Coursera
• 4 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 3 courses

Soft skills for clinicians: Conflict resolution

Prevent, de-escalate, and resolve conflict in clinical teams using SOAR and other response frameworks, difficult-conversation and feedback skills, empathy, and Goleman and RULER emotional intelligence tools.

• Coursera
• 4 weeks, 2 hours a week
• Self-Paced
• Paid Course

Problem & Conflict Resolution

Diagnose service breakdowns and resolve conflicts using 5-Whys root cause analysis, complaint data categorization, mediation, resolution scripts, and AI tools for pattern spotting.

• Coursera
• 10 weeks, 1 hour a week
• Self-Paced
• Paid Course

Problem & Conflict Resolution

Turn customer complaints into improvement opportunities: run 5-Whys root cause analysis, mediate disputes, build resolution scripts, and use AI to spot complaint patterns.

• Coursera
• 10 weeks, 1 hour a week
• Self-Paced
• Paid Course

EDUCBA

Workplace Conflict Resolution Skills

Learn to identify conflict sources and types, apply the Johari Window and conflict management styles, and resolve workplace disputes through negotiation, bargaining, and third-party intervention.

• Coursera
• 3 weeks, 2 hours a week
• Self-Paced
• Paid Course

Great Learning

Conflict Resolution - Types of Conflict - Causes of Conflict

1 rating

This course will teach you how to look at the bright side of the conflict and manage it positively.

• YouTube
• 1 hour 4 minutes
• Self-Paced
• Free Video

Start & Grow Your Business

Conflict Resolution Skills To Work Through Disagreement - EQ, Active Listening, Empathy

1 rating

Master conflict resolution through emotional intelligence, active listening, and empathy techniques to transform disagreements into growth opportunities for stronger relationships.

• YouTube
• 51 minutes
• Self-Paced
• Free Video

Conflict Resolution and De-Escalation for Upset Customers

8696 ratings at Udemy

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with upset clients and customers

• Udemy
• 9 hours 50 minutes
• Self-Paced
• Paid Course

Conflict Resolution in Leadership and Talent Management

1549 ratings at Udemy

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with your team members/reports

• Udemy
• 9 hours 57 minutes
• Self-Paced
• Paid Course

MGPE-008 Gandhian Approach to Peace and Conflict Resolution

Explore Gandhi’s principles of truth and non-violence alongside dialogue, mediation, and satyagraha for resolving conflicts.

• Swayam
• 12 weeks
• Self-Paced
• Free Online Course