Knowledge Management Courses and Certifications

Career Certificate

Splunk Knowledge Manager

45 ratings at Coursera

Learn to create knowledge objects, build dashboards, and master data management in Splunk. Gain skills in field extraction, data modeling, and advanced dashboard techniques for effective data analysis.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 3 courses

Business Analysis: Preparation Exam for ECBA Certification

34 ratings at Coursera

Master essential business analysis concepts and prepare thoroughly for the IIBA-ECBA certification exam through comprehensive knowledge area coverage, practice tests, and exam strategies.

• Coursera
• 3 hours 21 minutes
• Self-Paced
• Paid Course

Coursera

A Second Brain with Obsidian

29 ratings at Coursera

Learn to structure and connect your thoughts using Obsidian's powerful interface, creating a digital knowledge base with network visualizations and enhanced search capabilities.

• Coursera
• 2 hours 14 minutes
• Self-Paced
• Paid Course

Copilot for Sales

19 ratings at Coursera

Revolutionize your sales process with AI-powered automation, insights, and streamlined communication. Master email drafting, meeting management, content creation, and knowledge retrieval to boost productivity and drive growth.

• Coursera
• 7 hours 9 minutes
• Self-Paced
• Paid Course

Coursera

Advanced ITSM with ServiceNow: Optimizing IT Operations

12 ratings at Coursera

Master ServiceNow ITSM capabilities to streamline IT operations, manage incidents and changes, and optimize service delivery with ITIL-aligned best practices and hands-on demos.

• Coursera
• 4 hours 8 minutes
• Self-Paced
• Paid Course

All You Need to Know About ITSM Processes In ServiceNow

1045 ratings at Udemy

Discover the core ITSM processes in ServiceNow, from incident management to knowledge bases, starting with the basics and progressing through key functionalities.

• Udemy
• 3 hours 32 minutes
• Self-Paced
• Paid Course

Adobe Acrobat DC (Live Online)

8 ratings at CourseHorse

Adobe Acrobat is used to create PDFs, and it can also help you manipulate, collaborate, annotate, print, and manage files.

• CourseHorse
• 13 hours
• Self-Paced
• $795.00

Serverless Agentic Workflows with Amazon Bedrock

Master building secure, scalable AI customer service agents using Amazon Bedrock's serverless architecture. Create agents with guardrails, integrate CRM systems, and implement automated workflows for real-world support scenarios.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Paid Course

Coursera

Obsidian for Beginners: Journal and Track Tasks

Master Obsidian's daily notes feature for efficient journaling, task tracking, and project management through hands-on practice as a Marketing Manager, using plugins and collaborative tools to enhance productivity.

• Coursera
• 1 hour 40 minutes
• Self-Paced
• Paid Course

Computer Science 102: Fundamentals of Information Technology

Comprehensive overview of IT fundamentals, covering hardware, software, databases, networks, AI, and cybersecurity. Ideal for beginners seeking a solid foundation in computer science.

• Study.com
• 16 hours 24 minutes
• Self-Paced
• Paid Course

Coursera Career Certificate

Confluence Mastery with AI Integration Essentials

Master Confluence for IT management, covering automation, AI integration, security, collaboration, and reporting through hands-on projects like knowledge bases, dashboards, and automation pipelines.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 6 courses

Business 303: Management Information Systems

Comprehensive exploration of MIS concepts, from hardware and software to data management, networks, and e-commerce, with a focus on business applications and ethical considerations.

• Study.com
• 19 hours 20 minutes
• Self-Paced
• Paid Course

Packt

Digital Note-Making for Creative Thinking with Obsidian

Unlock the power of digital note-making with Obsidian to build a knowledge garden that connects ideas, enhances creativity, and transforms how you think and organize information.

• Coursera
• 8 hours 52 minutes
• Self-Paced
• Paid Course

Generative AI in Support and Maintenance Training

Discover how generative AI transforms software maintenance through automated bug fixing, log analysis, and repetitive task automation for enhanced efficiency and reliability.

• Coursera
• 2 hours 10 minutes
• Self-Paced
• Paid Course

Coursera

Enhancing Obsidian: Project Management with plugins

Master Obsidian's project management capabilities through plugins, from collaborative vault sharing to task tracking, visual planning with Excalidraw, and efficient team coordination using Kanban and Dataview.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course