Amazon Web Services Courses

Migrating VMware Workloads to AWS

Plan a move from VMware to AWS: assess workloads, pick migration strategies, and handle networking, infrastructure, and post-migration optimization.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

Amazon Connect Contact Lens Fundamentals

Learn how Contact Lens analyzes customer conversations: core concepts, implementation scenarios, sentiment and trend detection, agent performance evaluation, and post-contact summaries for supervisor review.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

Amazon Connect Conversational Interfaces Fundamentals

Learn the benefits, use cases, and core concepts of Amazon Connect conversational interfaces, exploring implementation scenarios for natural speech and text experiences across multiple channels.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

Amazon Connect Flows Fundamentals

Learn the benefits, use cases, and core concepts of Amazon Connect flows, and plan secure, cost-effective implementations for automated customer and agent self-service experiences.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

Amazon Connect Routing Fundamentals

Learn how Amazon Connect routing works: omnichannel routing strategies, skills-based agent matching, core routing concepts, and implementation scenarios that optimize contact center operations.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

The ABCs of AWS: Learn the Basics of the AWS Cloud

Tour the AWS Cloud from A to Z: define services such as Amazon Bedrock, AWS Lambda, DynamoDB, Amazon Q and Amazon VPC, and identify fitting use cases.

• Coursera
• 5 weeks, 1 hour a week
• Self-Paced
• Free Online Course

Troubleshooting: AWS CloudFormation Stacks

Learn to view AWS CloudFormation stack details, troubleshoot common stack issues, and gather effective case details before escalating to AWS Support.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

AWS Elemental Live Foundations

Get started with AWS Elemental Live: learn how the video processing solution formats live video for broadcast television and streaming to internet-connected devices.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

AWS Elemental Statmux

Configure, operate, and monitor statistical multiplexing workflows for cable and satellite broadcast using AWS Elemental Conductor, AWS Elemental Live, and Statmux appliances.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

AWS Migration Evaluator Getting Started

Explore Migration Evaluator's benefits, architecture, and built-in features, then start an assessment in the AWS Management Console to cost-model on-premises compute, storage, and memory workloads.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

Amazon Connect Chat and Messaging Fundamentals

Explore Amazon Connect chat and messaging channels: web and mobile chat, SMS, WhatsApp and Facebook Messenger integrations, agent and customer experience, service quotas, and security considerations.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

Amazon Connect Instance Fundamentals

Set up an Amazon Connect cloud contact center: weigh region selection and single versus multiple instances, then configure identity management, data storage, and telephony settings.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

Building a Machine Learning Ready Organization

Learn what an organization needs to adopt machine learning successfully, examining the components of ML readiness from the perspective of decision-makers steering ML projects.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

Getting Started with Amazon Comprehend

Explore Amazon Comprehend's benefits, features, use cases, and costs, review a text-processing solution architecture, and try the service hands-on in your own AWS account.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course

Amazon Connect Console Fundamentals

Navigate the Amazon Connect console's self-service graphical interface to design contact flows, manage agents, and track contact center performance metrics.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Free Online Course