Towards True Process Intelligence - Bridging AI and Process Mining for Operational Excellence

Explore how organizations can unlock AI's true potential beyond superficial applications in this keynote conference talk by Prof. dr. ir. Wil van der Aalst, the renowned "Godfather of Process Mining," delivered at the Intelligent Systems Conference 2025. Discover why despite advancements in Generative AI and Large Language Models, many organizations still struggle with operational inefficiencies and learn how object-centric process mining provides the crucial bridge between AI innovations and measurable operational improvements. Examine the critical importance of process awareness in enabling genuine AI-driven transformation and understand how process mining reveals the reality of end-to-end workflows that go far beyond surface-level fixes. Delve into the power of object-centric process mining to capture complex, multi-object interactions involving orders, items, packages, patients, and other business entities across various industries including healthcare, manufacturing, logistics, and aviation. Learn how process mining transforms AI systems from isolated tools into actionable, data-driven process improvement engines that deliver real business value. Gain insights from Prof. van der Aalst's argument that without true visibility into organizational processes, AI risks providing only superficial solutions without measurable impact, and discover how integrating process mining with AI and machine learning enables businesses to bridge the gap between expectation and reality in their digital transformation efforts.