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Learn how to implement a customer-first approach in platform engineering by treating developers as valued stakeholders in this 14-minute conference talk from Platform Engineering. Discover practical strategies used at DraftKings for gathering developer insights through various engagement methods, including one-on-one interviews and data-driven feedback loops, to ensure platform features align with real developer needs. Explore how these insights inform platform decisions, improve adoption rates, and foster collaborative relationships between development and platform teams. Gain actionable strategies for integrating customer feedback into platform development processes to build more relevant and effective internal tools that bridge the gap between platform engineering and developer requirements.
