Incident Management Metrics That Matter

This conference talk from SREcon25 Americas explores effective incident management metrics beyond traditional measurements like MTTR and incident counts. Join Laura de Vesine and Jamie Luck from Datadog Inc. as they explain why common metrics can create misleading insights and counterproductive incentives in reliability programs. Discover alternative measurements that provide genuine value and learn a framework for communicating the true benefits of incident management to non-technical stakeholders. The 37-minute presentation offers practical guidance for SREs who need to develop meaningful metrics that align with business goals while avoiding the pitfalls of simplistic measurement approaches.