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Explore groundbreaking research on how minoritised ethnic communities navigate security and privacy challenges when using essential online services in this 12-minute conference presentation from SOUPS 2025. Discover findings from one of the first comprehensive studies examining the unique digital security experiences of marginalised ethnic groups across health, social housing, and energy sectors in the UK. Learn about the methodology behind 44 semi-structured interviews that revealed privacy concerns and lack of control over personal data as primary issues, with participants employing creative tactics like selective disclosure to maintain some agency over their information. Understand how fear of repercussions, including potential discrimination and penalisation rooted in experiences of institutional and online racism, creates higher-stakes dilemmas for these communities when deciding whether to share personal information online. Examine the role of institutional trust as a fundamental factor influencing online behaviour and data sharing decisions. Gain insights into the researchers' recommendations for designing more inclusive, marginalisation-aware, and privacy-preserving online services that better serve minoritised ethnic populations who face elevated risks of online harms due to their marginalised status in society.
