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Learn how to revolutionize internal service teams through a 44-minute conference talk from Microsoft Ignite 2024 that explores leveraging Microsoft Power Platform, Dynamics 365 Customer Service, and Contact Center solutions. Discover ways to enhance employee support through conversational self-service, omnichannel engagement, and advanced case management capabilities. Speakers Natasha Fattedad, Phil Gillingham, and Alan Ross demonstrate how to modernize ITSM and internal contact center operations by implementing automation and operational efficiencies powered by generative AI. Gain insights into the latest Microsoft products and technologies designed to transform and streamline employee helpdesk experiences.
