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Quality Management

Great Learning via YouTube

Overview

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Quality is one of the most essential attributes which you would never want to compromise in any case. Putting the quality of a product or service at stake for short-term gains could line you up for some serious trouble in the long run, nullifying all your short-term gains and pushing you headfirst into the pit of substantial losses. Once you deliver a poor product or service to your customers, you would be inviting nothing but misfortune upon yourself. You will quite obviously lose out on the opportunity to do business with said customers as they would certainly reach out to another provider to attain satisfaction. This is quite fair if we think from the perspective or rationale of the consumer. We ourselves would never go for a product or service which would ferry us to the shores of dissatisfaction and disappointment. It would be an utter waste of money since it will not bring any value to us. Therefore, it is very essential to maintain quality and ensure that you are dealing with high-quality items in order to sustain your profits.

Syllabus

Introduction to Quality Management.
What is quality Management .
Benefits of Quality Management .
principles of quality Management .
Levels of quality .
Quality Management tasks .
Quality through project life cycle .
Quality planning .
Quality assurance .
Reviews .
Quality control .
Continuous improvement .
Summary.

Taught by

Great Learning

Reviews

4.7 rating, based on 43 Class Central reviews

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  • Luis Carlos
    La Importancia en la gestión y el control de la calidad, es sumamente importante para asegurar al cliente un servicio o un producto tal y como lo requiere la empresa o el cliente,

  • Profile image for CHEANG SX
    CHEANG SX
    By taking this course—Quality Management—I feel that it was useful for me. It can let me get much knowledge about why QUALITY is important in my daily work. It also asks me how I can take any action on improvement of the quality. After that I can take a review on it. So, it was so useful for me.
  • I recently completed an online course on Quality Management, and it was an enriching experience. The curriculum covered essential concepts like Six Sigma, ISO standards, and continuous improvement strategies with clarity and practical relevance. I particularly appreciated the real-world case studies and interactive modules that made learning engaging. The course helped me strengthen my understanding of quality assurance and process control, which directly supports my professional goals in metrology and audits. Overall, it was well-structured, insightful, and highly applicable to industry practices. I would recommend it to anyone looking to enhance their skills in quality management.
  • IKENNA UGOCHUKWU EGUZOUWA
    Very educative and enlightening. The instructor was good and he delivered the lectures well. Explaining quality management to the finger tips.
  • Brandy Hipp
    Quality Management course learned some things that I did not know and served as a refresher. Quality Management is what we do.
  • Profile image for Ntombikayise Mdluli
    Ntombikayise Mdluli
    Thank you so much for such an insightful online course on Quality management. The topics covered are so relevant and will help me in my leadership and management courses, the content was practical and novice friendly. I noted how important it is to review the products before it gest to the customers so that if changes needs to be made should be done promptly and customers are satisfied and excited with the services they obtained. I highly recommend all beginners to get informed and knowledgeable with this course.
  • Neliswa Simelane
    Thank you so much for the insightful and eye opening course, The course covered a wide range of essential topics, including quality planning, control, assurance, and improvement. It also explored statistical process control, root cause analysis, and risk management in quality systems where it provided actionable insights and frameworks that are directly applicable in professional settings, particularly for roles in operations, production, project management, and compliance.
    THANK YOU

  • Zweli Hadzebe
    the course is very informative and simple to understand and well packaged , the content is very rich on the core principles of quality management, however the accent of the tutor is not clear at times. i would definitely recommend to other students to take this particular and it will go a long way in improving my management skills and on quality control skills.
  • Thobile Winile Magagula
    It is a good course to take and go through because you learn the benefits/advantages of quality management and the different levels of quality management. These will assist in giving or producing the best quality products or services. For example, to achieve customer satisfaction one must engage the customers and receive feedback from the receipients of our services or products and that way we will satisfy our customers/clients because we listen to them.
  • Profile image for Lucia Mabuza
    Lucia Mabuza
    It was an interesting course. Im looking forward to new courses.
    Great lecture , clear and easy to follow. Benefits of Quality management are clearly outlined . focuses on consistently improving the service , safety and satisfaction. From this lecture my take away was that Quality management enhances Improved patient safety and outcomes , enhances staff accountability and fosters teamwork.
    Higher client satisfaction and regulatory compliance- leading to a better customer satisfaction and organizational performance.
  • Nondumiso Mngomezulu
    This course is very informative,clear to understand.It has improved my knowledge in quality management,its benefit principles,levels of quality management,how to achieve quality and how to implement quality management in our businesses.How to ensure customers get the best or acceptable quality in the products. It has also given me an idea on how to continuously improve our products to satisfy clients.
  • Profile image for ANDILE MTHETHWA
    ANDILE MTHETHWA
    The instructor explained the concepts very clearly and the course structure is well organized...I enjoyed the continuous improvement strategies. The Quality management course provided comprehensive quality principles. I know feel more confident about applying quality improvement methods in my own work place.
  • Profile image for Simelane Mukelo
    Simelane Mukelo
    Thank your for such an informative topic, indeed it was essential for me to know more about quality management. I have gained knowledge on benefits of quality management, I like that when you manage well your quality there are less loses and productivity is increased not only that but builds reputation of the company and at the end, the customer is happy.
  • Emerencia Stewart
    Great lecture , clear and easy to follow. Benefits of Quality management are clearly outlined . focuses on consistently improving the service , safety and satisfaction. From this lecture my take away was that Quality management enhances Improved patient safety and outcomes , enhances staff accountability and fosters teamwork.
    Higher client satisfaction and regulatory compliance- leading to a better customer satisfaction and organizational performance.
  • Bruno Leonardo Zumba
    The Quality Management course by Great Learning is a great introduction to the fundamentals of quality principles and practices. The instructor provides clear explanations and real-world examples that make the concepts easy to understand. It's ideal for students and professionals looking to enhance their knowledge in quality assurance and continuous improvement. Highly recommended!
  • Zinhle Mbatha
    It was a great course. Learn a lot about quality management, quality assistance, . Quality is important in an organization inorder to produce good products
  • Nelisiwe
    This can help many organizations and institutions or individuals in improving their bussinesses. Also properly recruiting will enhance their employee performance resulting in better results in the bussiness. This has been very helpful and insightful for me as a aspiring business owner.
  • Profile image for Xoli Mdluli
    Xoli Mdluli
    This course was very informative and detailed with great examples. My main take away from this course is an organization's product/service quality management is a continuous/unending process with rigorous involvement from not only the staff but consumers as well.
  • Yandile Phiri
    Some of the words were interpreted wrongly
    Its was a great lesson and very informative.
    I will used the information I received here in my course work .
  • Profile image for Tikhona Dlamini
    Tikhona Dlamini
    The online course is very informative and is explained in simple and understand language. The lecturer is clear and expresses each point very well.

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