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Discover how UX research is transforming Drupal CMS into a user-friendly platform for non-technical audiences in this 47-minute conference talk. Learn about the comprehensive UX research program driving Drupal CMS development, including insights from AI feature testing, surveys, interviews, concept exploration, and usability testing. Explore findings from telemetry data revealing the real user experience of trialling Drupal CMS and discover what community feedback taught about terminology challenges. Understand how authentic user research insights are shaping product decisions and guiding the implementation of a continuous discovery model. Gain practical knowledge of UX techniques like empathy mapping, consequence scanning, and roleplaying that can be applied to contribute to a more user-centered Drupal CMS. Participate in discussions about user expectations, upcoming features like Drupal Canvas, AI functionality, recipes, and site templates while learning how to get involved in future research initiatives.
