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New After-Sales Service in SAP S/4HANA - Transitioning from SAP ECC and CRM

SAP via YouTube

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This course demonstrates how after-sales service processes differ in SAP S/4HANA for customers transitioning from SAP ECC Customer Service and SAP CRM Service. Scenarios cover configure-price-quote, ordering, fulfillment, and KPI monitoring.

Syllabus

[Introduction]
[Overview]
[What's different with SAP S/4HANA?]
[Outcome-Based Business]
[Demo Scenario - Configure, Price, and Quote]
[Demo Scenario - Order]
[Demo Scenario - Fulfill]
[Demo Scenario - Monitor KPI]
[Wrap-Up + Key Takeaways]
[Q&A]

Taught by

SAP Community

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