Mapping Success - Using Service Blueprints to Align Platform Teams and Consumers

Learn how to establish strong alignment between platform teams and their consumers through service blueprints in this 14-minute conference talk. Discover how to leverage service blueprints to map the end-to-end platform experience, reduce friction, and create shared understanding across technical and non-technical stakeholders for successful Internal Developer Platform (IDP) adoption. Explore the process of co-creating service blueprints to clarify developer touchpoints including self-service portals and APIs, while revealing backstage and offstage platform operations covering security, compliance, infrastructure automation, and billing. Master practical steps for introducing this approach within your organization, including insights from running collaborative workshops that foster buy-in and streamline communication. Gain a comprehensive framework that blends technical, cultural, and product perspectives to guide IDP adoption and build long-term platform success through improved alignment and reduced organizational friction.