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Discover how to transform your IT support model from reactive firefighting to proactive automation in this 27-minute conference talk from JNUC 2025. Learn actionable strategies to reduce high ticket volumes, decrease resolution times, and empower users through automated solutions. Explore real-world examples of automation and integration with community tools, including practical implementations using Jamf Protect and Jamf Pro for automated remediation. Master user-driven remediation strategies utilizing tools like Nudge and swiftDialog to increase user autonomy and streamline support processes. Gain insights into prioritizing automation starting points, staying current with new developments, and leveraging betas and pilots effectively. Understand the importance of knowledge sharing within the IT community and how collaborative approaches benefit everyone. Walk away with inspiration and concrete ideas for implementing these automation strategies in your own organization while contributing to the broader IT community's collective knowledge.
