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Explore the future of physical retail in this thought-provoking TEDx talk by Ian Scott. Delve into the misconception that brick-and-mortar stores were doomed following COVID-19 closures, and discover how they have instead reemerged and thrived. Examine the impact of online shopping on traditional retail and challenge the narrative of a dying high street. Drawing from over two decades of global store visits, Scott, a consultant for leading brands and retailers, offers unique insights into the evolving retail landscape. Gain a customer experience-focused perspective on why humans continue to crave physical interactions in shopping environments. This 16-minute presentation, delivered at TEDxKingstonUponThames, provides valuable insights for anyone interested in the future of retail and consumer behavior.
