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Explore the critical intersection of voice AI technology and user trust in this 12-minute conference talk from the Agents in Production 2025 event. Discover how psychological biases make users inherently trust voice interfaces more than text-based systems, creating unique ethical responsibilities for developers and designers. Learn practical design principles for building voice agents that handle sensitive data responsibly, including strategies for meaningful consent, privacy-conscious conversation flows, and trust-building voice patterns. Examine real-world examples that demonstrate how thoughtful interface design choices directly impact user privacy and trust. Understand why getting voice AI design fundamentals right represents both a user experience imperative and an ethical obligation as voice becomes the primary interface for AI systems across healthcare, finance, and other sensitive domains.
