Get HR and IT Tasks Done Faster with the Employee Self-Service Agent

Explore how Microsoft's Employee Self-Service Agent revolutionizes workplace support by providing a unified solution for HR and IT tasks in this 39-minute conference session from Microsoft Ignite 2025. Learn about the challenges in current employee service delivery models and discover how this innovative agent serves as a single front door for employee support needs. Examine the product's deep integration capabilities with enterprise systems including ServiceNow, Workday, and SAP SuccessFactors, featuring seamless agent-to-agent handoffs that reduce ticket volumes and enhance employee satisfaction. Watch live demonstrations of HR administrators setting up and customizing the Employee Self-Service system in Copilot Studio, and gain insights into Microsoft's internal deployment strategy across 200,000 employees. Understand the strategic partnerships with ADP for enhanced HR and payroll integration, and explore the collaboration with SAP to integrate the Joule agent for comprehensive HR and payroll insights. Discover the phased rollout approach, Graph connector expansions, and plans for extending services to external staff, while learning how this solution streamlines service delivery and automates workflows to transform the employee experience.