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Watch a thought-provoking conference talk that challenges the utopian vision of automation in software development and explores its unintended consequences. Delve into detailed research from The VOID (Verica Open Incident Database) that reveals how automation is involved in software incidents, examining multiple competing roles automation plays during system failures. Learn why human expertise remains crucial for understanding, troubleshooting, and recovering from automated software issues. Discover insights about the limitations of automation in addressing software incident challenges, including detection, resolution, and organizational learning. Through analysis of public incident reports, explore themes in automation failures and understand how to build better automated systems through joint cognitive systems thinking. Perfect for technical leaders and practitioners who need to communicate realistic expectations about automation and AI within their organizations.
