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Learn how Elastic developed a generative AI-powered Support Assistant in this 23-minute conference talk from Microsoft Ignite 2024. Discover the implementation of a RAG (Retrieval-Augmented Generation) architecture that combines Elasticsearch and Microsoft Azure OpenAI to create an intelligent chat experience capable of answering diverse product-related queries. Speaker Chris Blaisure demonstrates how this solution has delivered significant results for users while establishing a foundation for future generative AI applications in customer support.
