This 24-minute presentation by Josh Henry, ESL Technical Account Manager at AWS, explores how businesses can prepare for planned and unplanned events and leverage AWS Enterprise Support programs to improve workload resilience. Learn about the resilience improvement journey, discover assessment methodologies for measuring organizational preparedness, and gain insights into practical strategies for enhancing system reliability. Part of the AWS DNB North America Enterprise Support Customer Meetup from November 6, 2024, this talk provides valuable guidance for organizations looking to strengthen their infrastructure against disruptions and ensure business continuity using AWS services and support.