Emotions: Understanding Emotional Labor, Contagion, Assertiveness, and Stress - Part 1

Explore the fundamental concepts of emotional intelligence in this insightful video lecture. Delve into the intricacies of emotional labour and its impact on workplace dynamics. Understand the phenomenon of emotional contagion and how it affects interpersonal relationships. Learn valuable techniques for developing assertiveness and effectively managing stress. Gain a comprehensive understanding of these crucial emotional aspects to enhance personal and professional growth.