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YouTube

Streamlining Customer Inquiry Processes with Machine Learning and Camunda

Camunda via YouTube

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Overview

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This demo shows how to automate routing customer correspondence by integrating a sentiment analysis model into a BPMN process with Camunda’s Hugging Face Connector. It also uses process heat maps to identify bottlenecks and review the updated workflow.

Syllabus

- Welcome + Introduction
- How to follow up on positive, negative, and neutral Customer Sentiment
- Simple BPMN process with only human tasks
- How to run the process in Camunda Modeler and Tasklist
- How to check the process in Camunda Operate
- How to analyze the process and identify bottlenecks via heat maps in Camunda Optimize
- How to automate human tasks using the Camunda Hugging Face Connector
- Analyzing the updated process in Camunda Optimize
- Summary + Wrap-up

Taught by

Camunda

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