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Learn how to balance rapid AI innovation with existing business operations in this conference talk that addresses the critical challenge of implementing AI strategies without disrupting current customer relationships. Explore Twilio's approach to managing the tension between exploring disruptive AI technologies and maintaining stable products for existing users, while navigating the "Innovator's Dilemma" in today's fast-evolving AI landscape. Discover practical strategies for organizational structure decisions, including whether to integrate AI across all product teams or establish dedicated AI units, and examine methods for experimenting with new AI initiatives while protecting your current customer base. Gain insights from Twilio's real-world experiences, including their learnings, iterations, and evolving approaches to AI integration within a large-scale technology organization. Participate in discussions about balancing R&D exploration with financial constraints and customer needs in the current AI development environment.
