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Learn to architect intelligent customer experience solutions by combining Amazon Bedrock with Twilio's ConversationRelay platform in this 51-minute conference presentation from AWS re:Invent 2025. Discover how to build real-time AI-powered conversation flows across messaging and email channels, create autonomous virtual agents for handling routine customer inquiries, and augment human agents with AI-powered recommendations. Explore reference architectures and implementation guidance designed to transform outdated contact center systems into competitive advantages that can help address the $3.7 trillion annual cost of poor customer experiences. Gain practical insights for developing multi-channel agentic experiences without requiring deep machine learning expertise, making this session ideal for architects, developers, and technical leaders responsible for customer experience systems.
