Learn to transform customer service in multi-tenant SaaS platforms using Generative AI and intelligent agents in this interactive conference talk from AWS re:Invent 2025. Build a scalable system featuring specialized AI chatbots with robust tenant isolation and security measures. Implement critical operational metrics using Kiro to analyze user engagement patterns and deploy tenant-specific services that scale on demand. Explore practical applications through live demonstrations of weather services and travel booking systems that showcase AI-enhanced customer service automation. Discover how to create secure, scalable, and intelligent customer service experiences that meet the evolving demands of modern SaaS applications while maintaining personalized service delivery across multiple tenants.