Anatomy of an Incident - Featuring CrowdStrike

Learn how to effectively manage major IT incidents through a real-world case study of the CrowdStrike outage in this conference talk from NDC Oslo 2025. Discover the essential components of a robust incident response plan and see how theoretical preparation translates into practical action during a crisis. Explore a detailed timeline from the speaker's Post Incident Review (PIR) that chronicles how their three-year-refined incident management strategy was deployed when the CrowdStrike incident struck in July 2024. Examine what elements of their incident response worked effectively, identify areas for improvement, and understand how to communicate with customers during critical system failures. Gain insights into preparing your organization for inevitable incidents, managing them when they occur, and refining your processes based on real-world experience to build more resilient incident response capabilities.