Anatomy of an Incident - Featuring CrowdStrike

Learn how to effectively manage major IT incidents through a real-world case study of the CrowdStrike outage in this 48-minute conference talk from NDC London. Discover the essential components of a robust incident response plan and witness how theoretical preparation translates into practical action during a crisis. Explore a detailed timeline from the speaker's Post Incident Review (PIR) that chronicles how their three-year-refined incident management strategy was deployed when the CrowdStrike incident struck in July 2024. Examine what elements of their incident response worked effectively, identify areas for improvement, and understand how to communicate with customers during critical system failures. Gain insights into preparing your organization for inevitable incidents, implementing proven management strategies during high-pressure situations, and refining your incident response processes based on real-world experience.