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YouTube

AI in CRM - The Guide to Smarter Customer Relationships

Eric Kimberling - Digital Transformation via YouTube

Overview

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Explore how artificial intelligence is revolutionizing customer relationship management systems in this 15-minute video that transforms your understanding of CRM from basic data storage to innovative business intelligence. Discover why CRM interest has surged over 200% according to Google analytics and learn how AI is shifting these platforms from systems of record to systems of innovation. Examine three specific ways artificial intelligence is reshaping the CRM landscape, from automating data entry that sales teams traditionally resisted to providing predictive insights that drive smarter customer relationships. Gain insights into which CRM vendors are currently leading the AI integration charge and understand how these technological advances are making customer relationship management more valuable and user-friendly for sales teams. Learn practical applications of AI in CRM that go beyond traditional spreadsheet functionality to create meaningful business value and improved customer engagement strategies.

Syllabus

AI in CRM: The Guide to Smarter Customer Relationships

Taught by

Eric Kimberling - Digital Transformation

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