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Explore the development of specialized LLMs for AI agents and their application in sales through this 21-minute conference talk from SK AI SUMMIT 2024. Learn how SK Telecom overcame the limitations of general-purpose LLMs by developing LARP (Logic, Action, Reasoning, Planning) capabilities using open-source foundations to create cost-effective, high-performance AI agents. Discover the challenges of moving beyond simple chatbots to create sophisticated AI agents that can use tools, make decisions, and perform complex tasks while balancing performance, cost, speed, and response quality. Examine the practical implementation of these technologies in the telecommunications sales domain, where AI agents must understand customer psychology and identify persuasion opportunities. Gain insights into the technical and business considerations of developing agent-specific frameworks and the potential of Agentic AI to transform customer-facing services. The presentation is delivered by Lee Dong-heon, a Technical Product Manager and technology commercialization expert at SK Telecom, who brings extensive experience in AI service commercialization from network analysis equipment to financial AI solutions and customer chatbots.
