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Shenzhen Institute of Information Technology

Hospitality English

Shenzhen Institute of Information Technology via XuetangX

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Overview

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This course mainly includes appointment service, check-in, check-out, concierge service, front desk service, room service, business center, restaurant dining, bar service, etc., involving all aspects of hotel operation. In this course, through the hotel's real sitcoms, three-dimensional animations, teachers' online explanations and other simple methods, Represent and analyze the practical scenarios of the hotel to explain the knowledge points. Through the study of this course, students can master the basic dialogue and basic knowledge of various scenarios of hotel English, which is a rare course of hotel English learning.


Syllabus

  • 1. Hotel Reservation
    • Hotel Introduction
    • 1.2 Introducing Hotel Facilities
    • 1.3 Introducing Hotel Room Types
    • 1.4 Making a Reservation on Phone
    • 1.5 Change the Reservation
    • 1.6 Cancel the Resevation
    • 1.7 Ways of Payment
  • 2. Check in Registration
    • 2.1Check-in with Reservation
    • 2.2 Check in with no Reservation
    • 2.3Check in-the Room is not Ready
  • 3. Concierge
    • 3.1 Airport Pick-up Service
    • 3.2 Luggage Pick-up
    • 3.3Check out and Luggage Storage
  • 4.Hotel Check out
    • 4.1Explain the Bill at Check out
    • 4.2 Explaining Bill Problems at Check out
  • 5.Reception Services
    • 5.1Giving Direction
    • 5.2Remending Restaurants and Tourist Attractions
    • 5.3Exchanging Foreign Currency
    • 5.4 Medical Emergency
    • 5.5Hotel Car Service
    • 5.6Lost and Found Service
  • 6.Guest Services
    • 6.1Introduction of Hotel Room Items
    • 6.2 Housekeeping
    • 6.3 Laundry Service
    • 6.4Room Service
    • 6.5Morning Call Service
    • 6.6Introduction of Butlter Service
    • 6.7Hotel Room Complaints
    • 6.8Calling for a Maintance
    • 6.9Maintance Service in the Room
  • 7.Business center
    • 7.1Ticket and Printing Service
  • 8. at the Restaurant
    • 8.1Introduction to Western Food
    • 8.2 Recomending
    • 8.3Paying the Bill
    • 8.4 Restaurant Complaints
  • 9. at the Bar
    • 9.1Six Basic Liquors and Six Common Cocktails
    • 9.2Chatting with Guests at the Bar
    • 9.3How to Make a Mojito Cocktail
  • Final Exam
    • Discussion

      Taught by

      Guo Lu, Ji Jie, Xu Duo, and Wang Yi

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