The main content of the "Healthcare Quality and Patient Safety" course includes the development history, basic concepts, systematic thinking, safety culture and just culture, human factors and teamwork of medical quality and safety, etc. Students will be able to master the basic theories and methods of medical quality and safety, enhance their scientific research, practical and management capabilities in improving medical quality and patient safety, and be qualified to engage in the work of improving medical quality and patient safety in medical institutions. This course is suitable for students majoring in health management related majors of postgraduate, undergraduate and junior college levels. It is also applicable for other personnel engaged in the work related to improving medical quality and patient safety in medical and health institutions, facilitating the lifelong education of medical staff. In addition, with the increasing attention of the general public to medical quality and safety in recent years, this course can also be opened to the interested public to improve the public's understanding and awareness of medical quality and safety.

Syllabus

第一章 The history of healthcare quality and patient safety

1.1The evolution of healthcare quality and patient safety
1.2The importance pf healthcare quality and patient safety

第二章 Systematic thinking on healthcare quality and patient safety

2.1 System and systematic thinking
2.2 High-reliability organization
2.3 Healthcare quality and patient safety management system

第三章 Patient safety culture and just culture

3.1 Patient safety culture & Just culture
3.2 Patient safety culture & Just culture assessment and measurement
3.3 Patient safety culture & Just culture construction and application

第四章 Human factors and teamwork

4.1 Human factors & teamwork 1
4.2 Human factors & teamwork 2
4.3 Human factors & teamwork 3

第五章 Patient experience and patient engagement

5.1 Overview of patient experience and patient engagement
5.2 Measurement of patient experience
5.3 Strategy and application of patient engagement

第六章 Risk assessment

6.1 Classification and identification of common risks in hospitals
6.2 Assessment of common risks in hospitals
6.3 Analysis of common risks in hospitals
6.4 Control and management of common risks in hospitals

第七章 Event reporting

7.1 Safety (Adverse) events
7.2 Safety (Adverse) events report
7.3 Safety (Adverse) events analysis and management

第八章 Models and tools of healthcare quality improvement

8.1 Models and tools of healthcare quality improvement 1
8.2 Models and tools of healthcare quality improvement 2
8.3 Models and tools of healthcare quality improvement 3

第九章 Healthcare quality indications

9.1 Definition, classification and evaluation criteria of medical quality indicators
9.2 Medical service quality index system
9.3 International medical quality index system
9.4 Domestic medical quality index system

第十章 Common statistical methods and results interpretation

10.1 Basic knowledge of statistics of medical quality management
10.2 Common statistical methods of medical quality management
10.3 Application of statistical methods in medical quality management cases and matters needing attention

第十一章 Topic selection and design of the healthcare quality improvement projects

11.1 Topic selection and design of the healthcare quality improvement projects 1
11.2 Topic selection and design of the healthcare quality improvement projects 2
11.3 Topic selection and design of the healthcare quality improvement projects 3

第十二章 Implementation of healthcare quality improvement projects and stakeholders

12.1 Implementation of healthcare quality improvement projects and stakeholders 1
12.2 Implementation of healthcare quality improvement projects and stakeholders 2