What you'll learn:
- Understand how modern IT and digital service organizations operate.
- Understand how value streams increase speed and efficiency.
- Understand how cultural or behavioral principles guide work that benefits the wider organization.
- Understand how to use commonly-used service management terms and concepts
This exciting and dynamic online training course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. The course will teach you the best practice service value system featured in the modern ITSM guidelines, and covered in the certification exam.
This program can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge.
This course introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. It is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITSM journey or people looking to update their existing ITSM knowledge.
The course will help you to understand: how modern IT and digital service organizations operate, how value streams increase speed and efficiency, how cultural or behavioral principles guide work that benefits the wider organization, and how to use commonly-used service management terms and concepts.
This course is not affiliated with, endorsed by, or sponsored by PeopleCert or AXELOS Limited. ITIL® is a registered trademark of PeopleCert.
