What you'll learn:
- Explain AI vs. generative AI and how each supports coaching (without jargon)
- Prepare faster, higher-quality 1:1s using AI summaries, agendas, and follow-ups
- Personalize coaching by surfacing individual strengths, gaps, goals, and sentiment trends
- Draft and deliver clearer feedback using SBI and tone-adjustment prompts
- Create SMART goals and AI-supported development plans that align with role and growth
- Apply ethical guardrails: transparency, privacy, bias checks, and human oversight
Being a people manager today can feel like two full-time jobs: delivering results and developing people. And the expectation for personalized, in-the-moment coaching is only rising—especially in hybrid and remote teams.
Consider a few data points:
• Gallup reports managers account for ~70% of the variance in team engagement.
• In a manager-as-coach program at Kraft Heinz, ~80% of trained managers reported using coaching principles within 3 months, and over half reported better work quality and engagement.
• Costa Coffee piloted a generative AI coach (“Nadia”) and saw strong adoption (nearly 70% of invited managers engaged), alongside measurable results like a 38% year-over-year holiday sales lift in one underperforming store and a 20-point NPS improvement in another.
The message is clear: coaching works—but doing it consistently and personally is hard when your calendar is packed.
This course shows you how to use AI (including generative AI) as a practical coaching co-pilot—so you can prepare faster, coach more consistently, and keep the human connection at the center.
In this course, you’ll learn how to:
• Shift from “manager as task owner” to “manager as coach,” and meet modern employee expectations
• Understand AI and generative AI (no technical background required) and where they fit in people leadership
• Identify individual needs using active listening, feedback, performance signals, and AI-supported insights
• Use AI tools to prep smarter for 1:1s, summarize key themes, and create strong coaching agendas
• Practice difficult conversations with AI role-play and draft clearer feedback using proven frameworks
• Build development plans, career pathways, and SMART goals with AI support—without losing context
• Blend AI with coaching frameworks like GROW, SMART, and SBI to create structure and follow-through
• Apply best practices for trust, transparency, privacy, bias awareness, and ethical use of employee data
• Learn from real-world implementation via the Costa Coffee case study and emerging industry trends
By the end, you’ll have a repeatable, AI-supported coaching routine you can use immediately—one that helps every team member feel seen, supported, and developed (without burning you out).
Whether you manage 3 people or 30, this course will help you coach with more clarity, consistency, and impact—while keeping leadership human.
