What you'll learn:
- Front Office Department Essentials
- Roles in the Front Office Department
- Stages of Reservation Process
- Check-in
- Check-out
- Complaint Handling
- Communication skills
- Hospitality Luxury Standards
- Tips for career growth
- Tips for successful interview
I am Antonio Cannavò, Front Office Manager at Villa Sant’Andrea, a Belmond Hotel.
In this Masterclass I give you my perspective as a Manager of a 5 Star Luxury Hotel, teach you the hospitality and front office fundamentals, give you a clear vision on how to improve your skills, your career and your workplace.
We will cover techniques can help you turn problems into opportunities and take a look at some of the best guest experience skills you should possess to surprise and delight your guests.
As hospitality professional you need to be able to effectively communicate with guests from all over the world, understand their needs, and provide them with the information and assistance they require. We’ll discuss on how you’ll benefit from having great communication skills as a hospitality professional, and how to develop your broader hospitality skill set.
This course is designed for anybody who wants to learn about luxury hospitality, make the difference with people or strategic thinking. It’s applicable for young professionals, young managers, but it also applies to senior managers.
Hospitality is changing in such profound ways. If you are not going to remain a lifelong learner, it’s going to be very hard to keep up.
After taking this class, I hope you emerge a better leader, a better person, a better thinker, a better listener, a better analyzer of problems.
