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Enable Your People on Salesforce

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Overview

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Train users on Salesforce and get critical feedback to improve your apps.
  • Learn how to support your Salesforce users and prepare them for success.
  • Discover tools for tracking end user adoption of Salesforce.
  • Learn how Salesforce releases new features and how your company can make the most of them.
  • Gather insights from customers or employees with surveys.

Syllabus

  • User Training and Enablement
    • Communicate Your Training Goals
    • Develop a Training Plan
    • Build Your Training Library
    • Add Learning as Users Work
    • Encourage and Support Users
  • User Adoption Metrics
    • Measure Salesforce Usage
    • Track Business Outcomes
  • Salesforce Release Readiness Strategies
    • Get to Know the Salesforce Release Process
    • Get Early Access with the Sandbox Preview
    • Find, Enable, and Communicate New Features
  • Survey Basics
    • Prepare for Your First Survey
    • Build Your Survey and Select Default Settings
    • Add Logic to Your Survey
    • Send Out and Track Your Survey

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