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Trailhead

Accelerate Impact with Outcome Management

Salesforce via Trailhead

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Overview

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Grow your impact by tracking actionable program outcomes in Salesforce.
  • Learn about impact management and the skills you need to boost your organization's impact.
  • Use data and evidence to ensure your programs and activities are enacting change.
  • Learn how to track program outcomes and grow your impact.

Syllabus

  • Impact Management: Quick Look
    • Understand Impact Management
  • Impact Management Tactics and Practices
    • Develop Your Theory of Change and Strategic Evidence Plan
    • Choose Indicators and Manage Data
    • Assess Key Skills for Impact Management
    • Create a Culture of Continuous Evidence Building
    • Evaluate Your Impact
  • Outcome Management: Quick Look
    • Understand Outcome Management
  • Outcome Management Basics
    • Define Outcomes and Activities
    • Create and Connect Indicator Definitions
    • Make Your Indicators Actionable
    • Collect Data and Track Results
    • Review Impact Strategy

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