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Effective Communication Skills

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Overview

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Learn how you can improve the way you communicate with others-especially by overcoming the psychological and biological hard-wiring that gets in the way.

Syllabus

  • 01: The Magic of Everyday Communication
  • 02: The Complex Layers of Face-to-Face Talk
  • 03: The Social Context That Shapes Our Talk
  • 04: The Operations of the Cognitive Unconscious
  • 05: The Conscious Mind in Perception
  • 06: The Conscious Mind in Using Language
  • 07: The Conscious Mind and Emotion
  • 08: The Development of Our Sense of Self
  • 09: Self, Attachment, and Self-Esteem
  • 10: Protecting the Self in Face-to-Face Talk
  • 11: Conscious Self-Talk and Self-Management
  • 12: Challenges to Effective Communication
  • 13: Talking to Connect and Build Relationships
  • 14: Differences, Disagreement, and Control Talk
  • 15: Commands, Accusations, and Blame
  • 16: Healing Relationships with Dialogue Talk
  • 17: Focus on the Other-The Heart of Dialogue
  • 18: Assertive Dialogue to Manage Disagreement
  • 19: Compassionate Confrontation
  • 20: Communication, Gender, and Culture
  • 21: Talking Our Way to Lasting Relationships
  • 22: Leadership, Appreciation, and Productivity
  • 23: Dialogue and Appreciation-Engaged Employees
  • 24: Dialogue-Ethical Choices behind Our Talk
  • By This Professor

Taught by

Dalton Kehoe

Reviews

4.2 rating at The Great Courses Plus based on 126 ratings

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