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Proper use of technology and effectively communicating under stressful situations are vital skills telecommunication personnel should possess. This course is designed to prepare participants to perform successfully as a telecommunications call taker or dispatcher.nThis online course consists of thirteen learning modules. Prior to accessing the course, the participant is provided with an opportunity to download a study guide in an effort to enhance the retention of important course information. After all modules have been completed, the participant will receive a comprehensive final exam. All examinations must be passed with a minimum score of 80%. Participants have three attempts to pass each module exam and one attempt to pass the final examination. Module quizzes and the final examination are timed events that can only be done in a single seating. Module quizzes and the final examination should not be started while on duty and/or if the participant may be called away from the computer for any reason. Participants will be eligible to sit for the TCOLEÂ Telecommunicators Licensing Examination at a TCOLE approved testing site upon successful completion of the online course.nCourse is updated for compliance with the Cardiac Emergency Communication TCOLE addition. This course meets TCOLE requirements for Basic Telecommunicator Course #1080.Note: Only those individuals eligible for and seeking a TCOLE Telecommunicator license can enroll in this course. No exceptions.
