Supplier Performance & Risk Management

Transform your approach to contract management with Analyze Supplier Performance: Boost Success. This beginner-level course is crafted for procurement professionals and contract managers who need to ensure agreements deliver maximum value. Go beyond the signature and learn to proactively monitor supplier performance by analyzing spend and service-level data against contract terms, key performance indicators (KPIs), and service-level agreements (SLAs). This course provides a structured methodology for turning contract data into actionable insights. You will learn to conduct variance analysis to spot discrepancies, evaluate performance against SLAs, and, crucially, quantify the financial and operational impact of any non-conformance. Through hands-on tutorials and a real-world job task scenario—where you will investigate $18k in expediting fees from late deliveries—you will gain the practical skills needed to hold effective supplier reviews. You will leave this course equipped to not only identify performance issues but to build a systematic process for continuous improvement and risk management, ensuring your contracts work as hard as you do.

Contract Types and Terms is a fundamental course for procurement professionals who need to select and verify commercial agreements with confidence. Choosing the wrong procurement instrument or failing to spot a discrepancy between a quote and a contract can lead to budget overruns, operational delays, and legal risk. This course provides the essential skills to get it right from the start. You will first learn to distinguish between a purchase order (PO) for one-time buys and a frame contract for long-term arrangements, ensuring you always select the most efficient tool for the job. Then, you will master a systematic, checklist-driven process to cross-check draft contracts against formal quotations, confirming that key terms like price, delivery, and warranty are perfectly aligned. Through real-world scenarios and hands-on exercises, you will build the precision needed to protect your organization and ensure that what was promised is what gets signed.

Checklists is a beginner-level course designed for procurement specialists, contract managers, and business professionals who need to translate complex supplier agreements into clear, actionable summaries. In today's fast-paced business environment, the ability to quickly identify and extract critical commercial terms is essential for managing risk and ensuring value. This course provides a systematic approach to contract review, moving beyond legal jargon to focus on what truly matters for business operations. Through practical, hands-on learning, you will master the use of predefined checklists to methodically analyze supplier agreements. You will learn to pinpoint and document essential clauses, including complete pricing schedules, service level agreements (SLAs), penalty clauses, and termination terms. The course uses real-world case studies, such as the Hertz vs. Accenture lawsuit and the AWS service outage, to illustrate the high stakes of contract management. You will practice creating comprehensive summary sheets designed for internal review, enabling faster, more informed decision-making before legal engagement. By the end of this course, you will have the skills and confidence to streamline your contract review process and boost your organization's success.

This beginner-level course is for anyone entering a role in procurement, logistics, or operations who needs to master a fundamental business skill: accurately tracking and updating vendor performance data. In approximately 90 minutes, you will learn the precise, step-by-step process that turns raw data into reliable business intelligence. This is a practical, hands-on course that focuses entirely on the job task. In the first module, you will build a solid foundation, learning the "why, where, and when" of data tracking and mastering how to locate the correct information in a shared system. In the second module, you will put that knowledge into action, following a guided process to accurately enter and verify data in a hands-on lab. You will see how your attention to detail connects to real-world outcomes, from ensuring product safety to upholding a company's ethical standards. You will leave this course with the confidence and skill to be a reliable contributor to your team's data management process from day one.