Overview

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This course will benefit anyone considering a career in allied health, as well as those already working the field. Allied Health Professionals must be committed to the key attributes of professionalism and strive to reflect this within the delivery of patient-centered, safe, and effective care. “Professionalism” is a broad term which reflects many different skills and abilities. For an individual to exhibit professionalism, they must be armed with specific skills and abilities that do not always show up within certification requirements, or even within career training curriculum. Soft skills are hard to measure and are typically less well-defined than hard skills. However, soft skills are what set many job candidates apart. Professionalism is not just what one knows. It is how one does their job, how one behaves, and how one comes across as they interact with others. The purpose of this course is to support students with soft skills training that will provide the tools needed to demonstrate a higher level of professionalism on the job. Key components of the course focus on patient interaction, proper office behavior, medical ethics, diversity and cultural bias, emotional strength, professional appearance, and communication. The course maintains a focus on the key attributes that are true markers of professionalism. This course was created with input from healthcare professionals working in the field, healthcare employers that hire our graduates, professional educators, and even former MedCerts students. The end-result is a collection of modules that touch on the soft skills that are truly important in the real world of allied healthcare. In this course, students are engaged through scenario-based learning that allows for real interaction with virtual coworkers and patients. Additionally, game-based activities keep students engaged and entertained throughout their learning journey.

Syllabus

Managing Workplace Expectations and Professional Success

This module introduces the realities of working in allied healthcare and the professional behaviors needed for success. Learners explore workplace expectations, conflict management, patient interactions, time management, organization, and the personal attributes that contribute to effective patient care and professional growth.

Emotional Intelligence and Resilience

This module explores the role of emotional intelligence in allied healthcare and its impact on patient care, workplace relationships, and professional performance. Learners develop strategies for managing emotions, handling conflict and confrontation, controlling anger, and building emotional strength through confidence, self-awareness, stress management, and resilience.

Building Professional Relationships and Managing Conflict

This module focuses on developing positive workplace and patient relationships through trust, empathy, and effective communication. Learners explore multicultural competence, diversity and bias in healthcare, conflict resolution strategies, and practical approaches for working with challenging patients and difficult coworkers.

Professional Communication and Patient-Centered Care

This module explores the personal, interpersonal, and communication skills needed to build effective professional relationships in allied healthcare. Learners examine strategies for communicating with diverse patient populations, including individuals with sensory, language, and age-related needs, while developing professional communication techniques that support positive patient experiences and collaborative care.

Professional Behavior and Career Success

This module focuses on the professional behaviors and workplace practices that contribute to success in allied health careers. Learners explore professional appearance, respect and courtesy, accountability, confidentiality, teamwork, and other behaviors that support effective patient care and long-term career growth.