Learn to implement Six Sigma methodology and lean principles across any organization through this comprehensive 10-hour course. Develop a complete understanding of Six Sigma fundamentals and gain practical skills in lean manufacturing, lean enterprise, and core lean principles. Explore the key dimensions of quality by examining product features and deficiency prevention, while mastering the Kano Model to develop customer-focused attributes and value propositions. Understand how high-quality products and services drive customer satisfaction, retention, and acquisition. Master process regulation requirements and analyze how poor quality impacts operating expenses through appraisal costs, inspection expenses, internal failures, and external failure costs. Apply the DMAIC methodology to identify and evaluate Six Sigma projects using specific criteria, discover root causes of organizational problems, and design effective control systems to maintain improvements and prevent problem recurrence.
Overview
Syllabus
- Develop a 360 degree view of Six Sigma and how it can be implemented in any organization
- Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles
- Describe the key dimensions of quality – product features and freedom from deficiencies
- Develop attributes and value according to the Kano Model
- Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers
- Describe what is required to regulate a process
- Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
- Using basic techniques such as DMAIC and how to identify Six Sigma Projects
- Use specific criteria to evaluate a project
- Discover root causes of a problem
- Design and install new controls to hold the gains and to prevent the problem from returning
Taught by
ECA Online
