Lean Process And Six Sigma

Overview

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This course introduces Lean Six Sigma across organizations, covering lean principles, quality dimensions, the Kano Model, poor-quality costs, process regulation, DMAIC, project evaluation, root-cause analysis, and controls for sustaining improvements.

Syllabus

Develop a 360 degree view of Six Sigma and how it can be implemented in any organization
Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles
Describe the key dimensions of quality – product features and freedom from deficiencies
Develop attributes and value according to the Kano Model
Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers
Describe what is required to regulate a process
Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
Using basic techniques such as DMAIC and how to identify Six Sigma Projects
Use specific criteria to evaluate a project
Discover root causes of a problem
Design and install new controls to hold the gains and to prevent the problem from returning